Privacy policy
Effective and last updated: October 7, 2026
Pets Forever is developed and operated by Cherished Brands LLC (“we,” “us,” or “our”). This policy covers our website, support communications, and the current Pets Forever mobile app, which is now available on Android. The iPhone version is coming soon.
Memories on your device
The current app stores pet profiles, photographs, stories, dates, tags, Favorites, appearance preferences, optional sound recordings and imported audio, Memory Book drafts, and registered saved Memory Book PDFs locally on your device. It does not require an account or provide cloud synchronization. We do not receive your locally stored memories simply because you use the app.
We have not added advertising, cross-app behavioral tracking, or a separate memory-usage analytics or crash-reporting service to the app. Subscription processing and purchase reporting through RevenueCat are described below. The app does not provide cloud storage or automatic synchronization between devices. Video memories are planned for a future update and are not included in the current version.
Photographs
When you select a photograph through the system photo picker, the app uses the selected image to create and display a managed local copy. Pets Forever may read the photograph’s original capture date from metadata included with that selected photograph, use the date to organize the memory, and store the date locally. It does not scan or upload your entire photo library. Your device or photo provider may download a cloud-stored photograph before making it available to the app.
Camera, microphone, and sounds
If you choose to take a photograph or record a sound, the app requests the camera or microphone access needed for that action. Selected photographs, recordings, and imported audio files are managed locally on your device. The app is not designed to record sounds in the background. You can deny or revoke permissions in your device settings.
Optional reminders
On This Day reminders are optional local notifications. When you enable them with permission, the app uses saved memory information to schedule reminders on your device. A reminder may display pet names, memory titles, or dates on your lock screen. You can turn reminders off in the app and adjust notification permission or lock-screen visibility in your device settings. Scheduling these reminders does not upload your pet memories to a server operated by us.
Backups, Memory Books, and sharing
Backup archives and Memory Book PDFs are created on your device. You choose where to save them and who receives them through your device’s save or share controls. We do not receive a copy through that process. Any recipient, email provider, or storage service handles the copy under its own privacy practices.
You may also choose to share an original Pet Sound, Memory Book PDF, or backup using your device’s sharing controls. Pets Forever does not choose the recipient or receive a copy.
Current pet backups include the selected pet’s book drafts and registered saved Memory Book PDFs, along with its profile, memory records, and available managed photo and sound files. Earlier PDFs that have not been assigned to a pet must be assigned to that pet’s Saved Books library to be included in its backup. Keep important backups and exported books somewhere safe, especially before changing devices, clearing app data, or uninstalling the app.
Premium subscriptions and purchases
Premium purchases and restoration, when available, use Apple or Google app-store services and RevenueCat. RevenueCat processes purchase history, subscription status, and an app-generated anonymous customer identifier to validate purchases and enable Premium features. RevenueCat also provides purchase dashboards and subscription reporting. We do not send pet profiles, photographs, stories, recordings, or book files to RevenueCat through this process. The current app does not supply a user name, email address, or phone number as a RevenueCat customer attribute.
Payments are handled by the purchasing app store. Pets Forever does not receive your payment-card details. App stores and RevenueCat handle their records under their own privacy and retention practices. See the RevenueCat privacy policy, Apple privacy policy, and Google privacy policy.
Website visits
This public website is hosted using OpenAI Sites and Cloudflare infrastructure. Serving and protecting the website involves processing technical request information, such as your IP address, browser information, requested pages, and request time. Hosting providers may maintain technical logs and use necessary security technologies. We have not added advertising trackers to the website.
We keep aggregate daily counts of requests to our ten printed QR routes (QR01–QR10) and clicks on Google Play links. When a valid QR campaign number is present in the page URL, the click count is grouped under that campaign; otherwise it is unattributed. Counters are stored persistently as a UTC date, count type, campaign number, and total. We do not store individual analytics events, visitor identifiers, cookies, fingerprints, IP addresses, precise event times, city information, or personal content in these counters. Reports are accessible through owner-only Sites database tools, not a public dashboard.
These totals measure requests and clicks, not unique people, confirmed camera scans, or app installations. Repeated requests, bots, shared links, and supplied campaign parameters can affect totals. Click measurement requires JavaScript and may be blocked or lost; if measurement or storage fails, navigation continues and counts may be incomplete. Test counts are kept in a separate local database, outside visitor counts.
This limited analytics storage does not mean our hosting infrastructure retains no IP addresses or request logs. The existing Worker infrastructure logging configuration is enabled, and technical logs can contain per-request identifiers and precise timestamps. We cannot verify or control all OpenAI and Cloudflare access or security logging, including IP-address retention, through the available Sites controls. Hosting providers process technical information under their own policies.
For information about our hosting providers, see the OpenAI privacy policy and Cloudflare privacy policy.
Contacting support
If you email support@petsforeverapp.com, we receive your email address, message, and any attachments you choose to send. Cloudflare routes these messages to our business Gmail inbox. We use them to respond, troubleshoot issues, and manage the support request. Please send only the information needed to explain your question.
Support correspondence is retained as needed to handle requests and meet applicable obligations. You can ask us to delete correspondence by contacting support. Email handling is also subject to the providers’ practices, including the Google privacy policy.
Your choices and deletion
You can edit or remove information in the app. Removed memories are recoverable in Recently Removed for up to 30 days unless permanently deleted sooner. Clearing app data or uninstalling the app can remove local information, subject to your operating system’s backup and restoration behavior.
Removing a book from the Saved Books library removes its association with that pet; it does not delete the underlying PDF file. Exported backups, PDFs, and shared copies exist outside the app. Delete those copies from their saved locations separately. We cannot recover or delete device-only memories or copies held by recipients on your behalf.
Deleting app data or uninstalling the app does not cancel a subscription or necessarily delete purchase records held by an app store or RevenueCat. Manage subscriptions through the store account that made the purchase.
To request deletion of support correspondence or subscription information that Cherished Brands LLC controls through RevenueCat, email support@petsforeverapp.com with the subject “Data deletion request.” Tell us whether the request concerns support correspondence or subscription information and include only the information needed to locate the record, such as your platform and store order or transaction number. Do not send full payment-card details. We will delete data we control where required, but Google Play, Apple, or other independent providers may retain transaction records under their own policies and applicable obligations.
Security and service providers
The app relies on your device’s storage and access protections. Protect your device and exported files. No storage or transmission method guarantees protection against every loss or unauthorized access. Operating systems, app stores, hosting services, and email providers process information under their own policies and may process it in other countries.
We do not sell personal information. We may disclose support information when necessary to comply with applicable law or protect rights and security.
Children’s privacy
Pets Forever is intended for teens aged 13 and older and adults. It is not directed to children under 13. If you believe a child has sent personal information to our support inbox, contact us so we can address it.
Changes and contact
We will update this page when our features or information practices change. The date above identifies this version.
Cherished Brands LLC
Pets Forever
support@petsforeverapp.com
petsforeverapp.com